The Municipality of New Lucena, Iloilo is proud to present its Municipal Citizen’s Charter, an official document that communicates information on municipal government services it offers to the public.

    The citizen’s charter describes the steps and procedures on how to avail of specific government services. It identifies who among officers or employees is responsible for each service. It also pinpoints accountability for every step in the service delivery system. It will ensure transparency and accountability, reduction of processing time and rationalization of documentary requirements, as well as the accessibility of information and its processing cost.

   May this citizen’s charter will serve all New Lucenanhons in a more effective, efficient, and responsive municipality.

   Mabuhay and may God Bless us all!